94bet's Privacy Policy

1 What Information We Collect

94bet may collect information about you in various ways. We collect only the information that is necessary to provide our services properly.

a. Personally Identifiable Information:

• Full name, date of birth, and age verification details
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address

b. Financial Information:

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details if bank transfer is used
• Transaction history and amounts

c. Technical Information:

• IP address and device type
• Browser version and operating system information
• Cookies and website usage data
• Login timestamps, session information, and gaming activity logs

2 Purpose of Data Collection

We use the information we collect only for specific and legitimate purposes. 94bet uses your information for the following reasons:

• Account Management: Your information is used to create, verify, and manage your 94bet account.
• Age and Identity Verification: We confirm that every person using the platform is 21 years of age or older and that their identity is accurate.
• Financial Transaction Processing: To properly handle deposit and withdrawal requests.
• Customer Support: To resolve your issues and provide 24/7 assistance.
• Fraud Prevention: To protect account security and prevent unauthorized activity.
• Legal Compliance: To maintain records required to comply with applicable laws and regulations.
• Service Improvement: To improve platform functionality and user experience.
• Responsible Gaming: To keep users safe by monitoring gaming habits.

3 Data Sharing and Disclosure

94bet does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and approved banking partners solely to complete transactions.
• Technology Service Providers: As needed to ensure server hosting and cybersecurity.
• Legal Obligations: To comply with lawful instructions from authorities or court orders.
• Fraud Investigations: To assist in the investigation of any fraudulent activity.

We have agreements with all third parties that bind them to data protection obligations. They may use the information they receive only for the specified purpose.

4 Cookies and Tracking Technologies

94bet uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device that help us improve our services.

Types of cookies we use:

• Essential Cookies: Necessary for maintaining login sessions and security verification.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze website usage and improve our services.

You can disable cookies by changing your browser settings, though doing so may limit some services.

5 Data Protection and Security

The security of your information is our top priority. 94bet applies the following security measures:

• SSL Encryption: SSL/TLS encryption technology is used across our entire platform, keeping your information secure during transmission.
• Secure Servers: Our data is stored on secure servers with no unauthorized access.
• Two-Factor Authentication: A two-factor authentication system is in place to protect your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Staff access to data is strictly limited and controlled.

However, some risk always exists when transmitting information over the internet. We make every effort, but absolute security cannot be guaranteed.

6 Data Retention Period

94bet retains your information only for as long as necessary. We consider the following factors when determining the retention period:

• The duration for which the account remains active
• Retention periods set by legal obligations
• The need to retain records of financial transactions
• Potential need for dispute resolution

Even after an account is closed, some information may be retained for a specified period for legal reasons. Once the period ends, data is securely deleted or anonymized.

7 User Rights

As a 94bet user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to specific ways your information is used.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time. However, some requests may not be fully fulfilled due to legal obligations.

8 Protection of Children and Minors

94bet is a 21+ platform. We do not intentionally collect any information from minors. If it is confirmed that a person created an account while under the age of 21, the following steps will be taken:

• That account will be closed immediately.
• The associated information will be securely deleted.
• Any transactions will be considered void.

Parents are encouraged to use parental control software to prevent their children from accessing platforms of this nature.

9 International Data Transfers

To provide our services, information may in some cases be processed outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization maintains adequate data protection measures.
• Appropriate agreements covering the data transfer have been executed.
• Only the necessary information is transferred.

10 Marketing Communications

If you gave your consent at the time of registration, 94bet may send you promotional offers, bonus updates, and platform-related information. However:

• You may opt out of marketing communications at any time.
• To unsubscribe, contact us via our live chat support or by email.
• Even after opting out of marketing, you will continue to receive transactional notifications related to your account.

11 Changes to This Policy

94bet reserves the right to update this privacy policy as needed. For significant changes, we will:

• Display a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes means you are considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming and Data Use

94bet takes responsible gaming very seriously. Using information about your gaming activity, we can:

• Identify unusual gaming patterns.
• Offer assistance to a user if needed.
• Ensure access to self-exclusion or limit-setting features.

For more information on responsible gaming, visit our Responsible Gaming page.